Camosun College Bookstores Faculty Satisfaction Survey

Camosun College Bookstores

Please take a few minutes now to give your views on the products and services of Camosun College Bookstores. Your opinions will help us improve our faculty services. We promise to let you know what we found and what actions we will be taking as a result. This survey is completely anonymous and your response is guaranteed to be confidential.

For additional information or questions regarding this survey please contact the survey administrator, Cindy, at cnader@nacs.org.

Please tell us for each of the following how important it is to you and if you had experience with the area, please tell us how satisfied you are with it. (On a scale from 1-low to 5-high)

Textbooks	Importance to You	Your Satisfaction	No Experience
Textbooks and course materials on shelf before classes start	1 2 3 4 5	1 2 3 4 5
Communication of potential problems (e.g., out-of-stock)	1 2 3 4 5	1 2 3 4 5
Availability of used textbooks	1 2 3 4 5	1 2 3 4 5
Timely resolution of textbook related problems	1 2 3 4 5	1 2 3 4 5
Competitively priced textbooks	1 2 3 4 5	1 2 3 4 5
Reasonable deadlines for submitting textbook orders	1 2 3 4 5	1 2 3 4 5
Assistance with coursepacks/duplicated materials	1 2 3 4 5	1 2 3 4 5
Clarity of textbook adoption form	1 2 3 4 5	1 2 3 4 5
Store Operations	Importance to You	Your Satisfaction	No Experience
Communication/clarity of store policies (e.g., returns policy, etc.)	1 2 3 4 5	1 2 3 4 5
Communication of store special events	1 2 3 4 5	1 2 3 4 5
Personnel who are warm and friendly to you	1 2 3 4 5	1 2 3 4 5
Store layout/organization	1 2 3 4 5	1 2 3 4 5
Knowledgeable store personnel	1 2 3 4 5	1 2 3 4 5
Store support of faculty authors	1 2 3 4 5	1 2 3 4 5
Store responsiveness to special orders and requests	1 2 3 4 5	1 2 3 4 5
Convenient store hours	1 2 3 4 5	1 2 3 4 5
Adequate communication about adoption deadlines	1 2 3 4 5	1 2 3 4 5
Store support of Camosun's academic mission	1 2 3 4 5	1 2 3 4 5
Products	Importance to You	Your Satisfaction	No Experience
Store selection of general and reference books	1 2 3 4 5	1 2 3 4 5
Store selection of office and school supplies	1 2 3 4 5	1 2 3 4 5
Store selection of software and computer products	1 2 3 4 5	1 2 3 4 5
Unique and interesting product selection	1 2 3 4 5	1 2 3 4 5
OVERALL STORE EVALUATION		1 2 3 4 5

Information About You

What is your discipline?

Business-Related Communications Education Engineering Health-Related	Humanities Mathematics/Computer Sciences Sciences Social Sciences Vocational/Technical
Other:

What is your academic title?

Instructor
Chair
Associate Dean

Dean
Director
Other:

How long have you been with Camosun College? years

At which campus are you primarily based? Interurban Lansdowne

How often do you normally visit the Camosun College Bookstores?

Never	Once at the beginning of term	About once a month
About once a week	More than once a week	Daily

Approximately how much did you spend at the Camosun College Bookstores during the past twelve months?

Personal purchases $

Departmental purchases $

In the past 12 months, which of the following have you used for course instruction? (Check all that apply)

Traditional printed course materials (textbooks, coursepacks, etc.)
Digital course materials (publisher websites, digital content producers, etc.)
Digital course management (Blackboard, WebCT, etc.)
Other:

In the next 12 months, which of the following do you plan to use for course instruction? (Check all that apply)

What sources do you use to find information on Camosun College Bookstores events and sales? (Check all that apply)

Nexus Flyers/ads in the campus mail Campus radio Posters/signs	E-mail Faculty/staff newsletter Bulletin boards Web site
Other:

10.

If you know that the Camosun College Bookstores normally carries a product you need, would you say...

You would definitely purchase the item at the Camosun College Bookstores
You may or may not purchase the item at the Camosun College Bookstores
You probably would not purchase the item at the Camosun College Bookstores

11.

If you would not purchase a needed item at the Camosun College Bookstores, what are the reasons? (Check all that apply)

Price Parking Location	Service Product selection More convenient to purchase elsewhere
Other:

Additional Comments

What do you value most about the Camosun College Bookstores?

What could the Camosun College Bookstores do to better meet your needs?

Any additional comments/suggestions?